Refund Policy

Effective Date: 01/01/2026    

This Refund Policy applies to all storage unit rentals with Jericho Storage, (“we,” “us,” or “our”) and is governed by the laws of the State of Missouri.

1. Rental Fees and Billing

All storage unit rentals are billed in advance on a monthly basis unless otherwise stated in your rental agreement.

Once a rental period has begun, all rental payments are non-refundable, regardless of usage, move-out date, early vacancy, or access frequency.

2. No Prorated Refunds

We do not offer prorated refunds for any reason, including but not limited to:

  • Early move-out
  • Partial-month use
  • Vacating prior to the end of a billing cycle
  • Unused days remaining in a paid rental period

3. 30-Day Notice Requirement (Email Only)

A minimum of thirty (30) days’ written notice is required to vacate a storage unit.

Acceptable Notice Method

  • Notice must be submitted via email only to:
    Chris@jerichostoragellc.com

No other delivery method (including verbal notice, phone calls, text messages, or vacating the unit without notice) will be accepted.

Important Terms

  • Notice is not effective until received and acknowledged by us
  • Rental charges will continue during the full 30-day notice period
  • Failure to provide proper notice will result in continued billing for the next rental period

Vacating a unit without submitting proper email notice does not terminate the rental agreement or billing obligation.

4. Move-Out Requirements

To properly terminate your rental agreement:

  • The unit must be completely emptied
  • All personal property must be removed
  • All locks, keys, gate cards, and access devices must be removed or returned
  • The unit must be left clean and undamaged
  • All balances must be paid in full

Failure to meet these conditions may result in additional charges.

5. Abandonment of Property

Property is considered abandoned if:

  • Rent is delinquent, and
  • The tenant has vacated the unit without proper notice, or
  • The tenant fails to respond to notices as required by law

Abandoned property will be handled in accordance with Missouri Revised Statutes §§ 415.400–415.430, also known as the Missouri Self-Service Storage Facility Act.

We reserve the right to:

  • Deny access to the unit
  • Enforce a lien on stored property
  • Sell or dispose of property at public or private sale as permitted by Missouri law
  • Apply sale proceeds to outstanding balances, fees, and costs

Tenants remain responsible for all unpaid rent, fees, and costs until the account is resolved.

6. Missouri Lien Law Notice

Pursuant to Missouri law:

  • A lien attaches to all personal property stored in the unit for unpaid rent and charges
  • Required notices will be sent to the tenant’s last known email and/or mailing address
  • Sale or disposition of property will follow statutory notice and timing requirements

Nothing in this policy waives the facility’s rights under Missouri lien statutes.

7. Military PCS Exception

We recognize the unique circumstances of active-duty military service.

If a tenant receives official Permanent Change of Station (PCS) orders:

  • The 30-day notice requirement may be waived
  • A refund may be issued for unused full months at management’s discretion
  • Written email notice and a copy of official PCS orders are required

This exception applies only to active-duty military personnel and does not apply to dependents, civilian employees, or contractors unless required by law.

8. Non-Refundable Fees

The following fees are non-refundable, unless required by law:

  • Rental fees
  • Administrative or setup fees
  • Late fees
  • Lock cutting or replacement fees
  • Returned payment fees
  • Lien, auction, or legal fees
  • Promotional discounts or free-rent offers once applied

9. Refund Method (If Applicable)

If a refund is issued due to legal requirement or approved exception:

  • Refunds will be issued to the original form of payment
  • Processing may take 7–14 business days
  • We are not responsible for delays caused by banks or payment processors

10. Policy Changes

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on our website with an updated effective date.

11. Contact Information

For questions regarding this policy or to submit notice of vacating:

Company Name: Jericho Storage, LLC
Email (Required for Notice): chris@jerichostoragellc.com    
Phone: 417-991-1028